Volunteers are currently needed to support the Long-Term Care Ombudsman Program, a state-sponsored program, which sends certified, trained volunteers to visit every resident of the nursing and rest homes in the state. Currently, volunteers are specifically needed for the three facilities located in Cambridge and Somerville. This effort is currently managed by Greater Lynn Senior Services (GLSS). Volunteers visit residents, speak with them about their care, make sure their rights are being respected, and work to resolve concerns, when needed.

“Being an Ombudsman is one of the most fulfilling things I have done,” said one long-time volunteer. “I feel I am really helping people, bringing a fresh set of eyes—and ears—on day-to-day operations, everything from ensuring that residents’ equipment is working properly to the quality of food.” Another program volunteer stated, “Being an Ombudsman is very rewarding. It is an opportunity to help make a difference in the lives of people who are truly deserving and need help resolving problems or just someone to listen.”

“We are committed to ensuring that the state and federally mandated rights of every nursing home resident are protected,” says Jillian O’Brien, who oversees the program locally. “We are looking for people who are good listeners, advocates, and problem-solvers.” Volunteers receive training and certification through the state; GLSS provides ongoing support.

The Long-Term Care Ombudsman Program is one of several programs offered in support of the Older Americans Act through funding from the Executive Office of Aging and Independence (formerly the Executive Office of Elder Affairs).

To learn more, visit https://www.glss.net/Help-me-find/Safety-and-Security/Ombudsman-Program. For more information, contact Jillian O’Brien at 781-586-8548 or jobrien@glss.net.