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Consumer Directed Care

If you are age 60 and older and want more control over your care, this service model allows you to hire your own worker—even your spouse or child—to assist you.

Consumer directed care provides you with more choices and control than traditional home care services by allowing you to decide who will provide services for you in your home.  You could hire a friend, neighbor, or family member.  By law, you cannot hire your surrogate, Power of Attorney, or guardian. (A surrogate is a person appointed to assist you in making decisions or managing your services if you are unable to do so.)

Your helper can assist you with things like:

  • Homemaking
  • Personal care
  • Home health aide services
  • Transportation
  • Chores
  • Companion services
  • And more!

Under this program, you recruit, hire, train, and supervise the person who assists you.  You also complete and submit all the necessary paperwork to hire and regularly pay your worker through a GLSS-contracted fiscal agent.

Who is this service for?

This is a free, state-mandated service for older adults who are experiencing abuse or neglect (including self-neglect) in Lynn, Lynnfield, Nahant, Saugus, and Swampscott.

Where can I get more information?

Call 781-599-0110 and ask for Protective Services.

To learn more about aging services in Massachusetts, call 1-800-AGE-INFO (1-800-243-4636) or visit

Program Brochure

Consumer Directed Care English Brochure Cover
Consumer Directed Care Spanish Brochure Cover
Consumer Directed Care Creole French Brochure Cover

Consumer Directed Care

To download, click the approprite brochure for Consumer Directed Care.