Provider Contracting

Greater Lynn Senior Services, Inc. (GLSS), 8 Silsbee Street, Lynn, MA 01901 is a non-profit organization dedicated to building healthy and more livable communities, where critical home and community-based services and supports are fully accessible to older adults, people living with disabilities, and their caregivers. GLSS serves more than 4,000 people every day. We are designated by the Massachusetts Office of Elder Affairs (EOEA) as an Aging Services Access Point (ASAP) to provide certain Home Care services to elders living in Lynn, Lynnfield, Nahant, Saugus and Swampscott.

We value our relationship with our carefully selected provider network.  The philosophy of GLSS procurement is to provide superior service to our consumers and build solid relationships with our providers. GLSS continually assesses our existing provider network and consumer base to determine our needs. We believe in being able to offer our provider network a sufficient number of cases to cover their business needs and costs. 

We are currently closed to contracting. This page will be updated prior to the RFP opening date. Please see below for more information.

The next re-contracting period will begin on October 23, 2023. We will begin accepting proposals on the 23rd. All proposals must be submitted electronically by December 10, 2023  at 5 p.m. eastern time.

For contracts beginning in 2024, GLSS will have standard rates for all Homemaker/Personal Care, Supportive Home Care Aide, and Companion services.


Please note - All policies listed below will be required with your bid proposal:

  • Personnel Policies, including supervision, annual performance evaluation, work rules, training, etc.
  • Conflict of Interest
  • Privacy & Confidentiality/HIPAA
  • Non Discrimination in employment and service delivery
  • 105 CMR 155.00, including the procedure for the reporting of suspected abuse, neglect, mistreatment or misappropriation of property.
  • 105 CMR 155.00, including the procedure on the required DPH registry check (Homemaker Agencies, Home Health Agencies, and Skilled Nursing Facilities only
  • MassHealth All Provider Bulletin 196: The Office of the Inspector General’s (OIG) List of Excluded Individuals and Entities
  • GSA/SAM exclusion list
  • CORI (PI-09-19)
  • Reportable Incidents/Emergencies in the Home
  • Consumer Not at Home (specific requirements to be posted at a later date)
  • Theft, Loss, or Damage to Consumer Property
  • Service Priority for High Risk Consumers (PI-11-06) (Homemaker and Home Health Agencies only)
  • Prohibitions on Fees and Gratuities
  • Shopping/Money Handling (Homemaker and Home Health Agencies, Companion Providers, Grocery Shopping Providers)
  • Written Information Security Plan (WISP)
  • Affirmative Action
  • Working with Subcontractors


Please provide the service specific administrative overviews relevant to your bid:


  • GLSS is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.  GLSS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.  
  • GLSS complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.